Before your vehicle moves.
- Share the route, vehicle details, condition and timing.
- Review the written service, price, equipment and booking conditions.
- Follow the confirmed preparation instructions.
- Keep the pickup and delivery condition records.
Customer guide
A clearer process.
A better prepared next step.
Know what to review, what to keep and who to contact. Choose the guide for your transport, purchase or vehicle sale.
Before you pay.
- Review the vehicle details, inspection findings and disclosures.
- Review the title information and transaction documents.
- Confirm the vehicle price, shipping and written total.
- Confirm the holder of the designated purchase account and the written payment instructions through CAB’s published support number. Review the inspection and return conditions.
Record the starting point.
- Review condition, starting readings, keys and delivered items.
- Record the start at 9:00 AM on the first business day after delivery and the deadline at 9:00 AM ten calendar days later, in the delivery address time zone.
- Follow the applicable mileage or operating-hour limits.
- Keep your delivery record with the transaction documents.
Put it in writing.
- You may accept early in writing. If CAB receives no valid written rejection before the recorded deadline, the purchase is deemed accepted at expiry.
- For a return, email your written rejection so CAB receives it before the recorded deadline.
- Keep proof of your notice and arrange collection with CAB.
- For a qualifying return, the refund starts at pickup after onsite verification.
Have a question about your own order?
Keep your shipment or transaction reference ready. Email formal acceptance or return notices directly to support@cabtransportllc.com. For a return, allow time for CAB to receive the notice before your recorded deadline. Keep your sent email and ask for confirmation. Call (618) 348-0226 for urgent coordination.