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17 questions
What does CAB transport?
Cars, SUVs, pickups, vans, motorcycles, RVs, commercial vehicles, boats, trailers and equipment. Share your vehicle details and route for an individual plan.
Is a quote the same as a booking?
No. A request or calculator result is an estimate. CAB confirms the written service, total price, payment conditions and scheduling before booking.
Are pickup and delivery dates guaranteed?
Dates and delivery windows are estimates unless your written booking expressly includes a specific commitment.
How do shipment updates work?
Use your shipment reference and private access code on the tracking page. You will see milestones, update times and approximate locations recorded by CAB. This is not continuous GPS tracking.
Does Buy It Now collect a payment or reserve a vehicle?
It sends a purchase request for your selected vehicle and delivery details. CAB reviews availability and the written total before payment. Sending the request does not reserve the vehicle or create a charge.
What do I receive before paying?
The vehicle information, available inspection findings, title details and material disclosures, delivery arrangements, written total and applicable purchase and return conditions.
When does CAB release the vehicle for delivery?
After independently verifying that the agreed payment has cleared in the designated purchase account administered by CAB. You may send a bank receipt to help identify the transfer, but the receipt alone does not confirm cleared funds.
How long are purchase funds held?
CAB holds funds during delivery and inspection. Early written acceptance or acceptance at the recorded deadline without timely rejection permits settlement after closing checks. A qualifying return follows the refund conditions.
When do my 10 inspection days start?
At 9:00 AM on the next business day after documented delivery. The 10-calendar-day period ends at 9:00 AM, local time at your delivery address, 10 calendar days after that start. The handover record identifies the start, deadline, time zone, condition, starting reading, keys, documents and accessories.
How much can I drive or operate the vehicle?
Up to 250 additional road miles, or 25 additional operating hours for boats and equipment, as applicable. Follow the testing conditions. Any extension requires written agreement.
Does the purchase complete automatically after 10 days?
Yes. A delivery signature alone is not acceptance, but if no valid written return notice arrives before the recorded 9:00 AM deadline, the purchase is deemed accepted at expiry, after the opportunity to inspect. CAB then completes the closing checks.
What happens if I request a return?
Email CAB so your written rejection arrives before the recorded deadline. Keep your sent email and ask CAB to confirm receipt. CAB confirms a pickup window and checks the vehicle at your address. For a qualifying return, CAB initiates the refund immediately after that check. Bank processing determines when the money reaches your account. Read the return notice and pickup steps.
What does the six-month warranty cover?
CAB provides a six-month limited warranty from acceptance under your purchase agreement. It covers qualifying failures of non-consumable mechanical and electrical components, including approved parts and labor. Read coverage and how to make a claim.
What does the seller service include?
An initial request, vehicle inspection and document review before collection, followed by listing, buyer inquiries and delivery coordination under the agreed sale arrangements.
Do sellers pay inspection, collection or withdrawal fees?
CAB charges no inspection fee, initial collection fee or program-withdrawal fee. The vehicle-specific commission is agreed before collection and retained only after a completed sale.
How do I earn the 500-mile reward?
Complete your first paid CAB transport-only shipment. CAB issues a voucher for up to 500 base transport miles on your next eligible running, factory-standard passenger-car shipment using open transport in the contiguous 48 states. It is valid for 12 months. The full reward terms define eligibility and redemption.
Is the reward the same as a listing delivery credit?
No. An earned transport voucher applies to a later eligible transport-only order. Any vehicle-specific delivery credit appears separately in that vehicle’s purchase estimate. One does not automatically create or replace the other.
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